Your Privacy Is Our Responsibility

Introduction & Scope

jeta ("we", "our", or "platform") provides a safe and reliable online entertainment service for users in Bangladesh. This privacy policy ("policy") applies to all individuals ("users") who use jeta's website and services.

The terms set out in this policy explain what types of personal information jeta collects, the purposes for which that information is used, and the steps we take to protect your information. By continuing to use our services, you are considered to have given your consent to the terms of this policy.

Information We Collect

jeta collects only the information necessary to provide its services. The different types of information are described below:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID (NID) or passport number (where identity verification is required)
• Residential address

2.2 Financial Information

• Payment method details — relevant information relating to bKash, Nagad, Rocket, Upay, or bank transfers
• Transaction history — records of deposits and withdrawals
• Account balance and bonus usage history

2.3 Technical & Usage Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Site access times, pages visited, and session duration
• Information collected from cookies and similar tracking technologies

2.4 Communication Information

• Records of conversations with customer support
• Live chat and email communication history
• Complaint and review information

Purposes of Data Use

jeta uses collected information for the following legitimate purposes:

3.1 Service Delivery & Operations

• Creating and managing accounts
• Processing transactions and confirming payments
• Maintaining and improving platform functionality
• Managing bonuses and promotional offers

3.2 Security & Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying user age (confirming 21+ age requirement)
• Preventing unauthorized access to accounts
• Complying with applicable laws and regulations

3.3 User Support

• Providing customer support via 24/7 live chat and email
• Assisting with the resolution of technical issues
• Sending urgent account-related communications

3.4 Analysis & Development

• Analyzing user experience to improve the platform
• Identifying and fixing technical errors
• Planning the addition of new service features

Information Sharing with Third Parties

jeta does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be disclosed in the limited circumstances listed below:

• Payment Processing: Information necessary to complete transactions is shared with payment gateway partners such as bKash, Nagad, Rocket, Upay, or bank transfer services.
• Technology Service Providers: The minimum necessary information is shared with providers of hosting, security, and analytics services required to operate the platform.
• Legal Obligations: Information may be disclosed to the relevant authorities to comply with a court order or applicable law.
• Fraud Prevention: Information may be provided to regulatory bodies to assist in investigations into money laundering or fraud.

When sharing information with third parties, jeta ensures that the relevant party handles the information under a strict confidentiality agreement.

Data Security Measures

Protecting your information is jeta's top priority. To this end, we maintain industry-standard security practices:

5.1 Technical Security

• All data transfers are secured using SSL (Secure Socket Layer) encryption technology
• User passwords are stored in a hashed and encrypted format in line with industry standards
• Regular system audits are conducted to identify security vulnerabilities
• Firewalls and intrusion detection systems remain active

5.2 Organizational Security

• Only authorized personnel are granted access to user information
• Staff receive regular training on data protection
• Defined procedures are in place for handling data breach incidents

Cookies & Tracking Technologies

jeta uses cookies and similar technologies to improve platform functionality and personalize the user experience. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor and improve platform usage.

6.2 Cookie Controls

It is possible to disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Data Retention Period

jeta retains your personal information only for as long as necessary. The data retention policy is as follows:

• Active Accounts: All information is retained while the account remains active.
• Transaction Records: Financial transaction information is retained for the period required under applicable law.
• Closed Accounts: Even after an account is closed, information necessary to fulfill legal obligations may be retained for a limited period.
• Security Logs: Relevant logs are retained to prevent fraud and ensure security.

Once the specified period has passed, personal information is securely deleted or anonymized.

User Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You may find out what information jeta holds about you and request a copy of that information.

8.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, in cases of legal obligations or ongoing disputes, it may not be possible to fulfill this request in full.

8.4 Right to Restriction of Processing

In certain circumstances, you may request that the processing of your information be restricted.

8.5 Right to Object

You have the right to object to the use of your information for marketing purposes.

To exercise any of the above rights, please contact the jeta support team.

Protection of Minors

jeta is intended only for individuals aged 21 or above. We do not knowingly collect information from minors or provide services to them.

Age is verified at the time of registration. If we are notified of an account belonging to a minor, that account will be closed immediately and the collected information will be deleted.

Policy Changes

jeta may amend or update this privacy policy from time to time. For any significant changes:

• A notice will be displayed on the platform
• The "Last Updated" date at the top of the policy will be changed
• For significant changes, a notification may be sent to the registered email address

Continued use of the platform after any change will be considered acceptance of the updated policy. It is recommended that you review this policy regularly.

Contact & Complaints

If you have any questions, feedback, or complaints about this privacy policy, please contact the jeta privacy team: